Our FAQ offers you assistance with common questions: before, during and after your trip.
If you don’t find the question or answer you are looking for, we would appreciate your feedback.
If you don’t find the question or answer you are looking for, we would appreciate your feedback.
Tickets can be purchased on our website at www.westbus.at, at our sales locations as well as right on the bus. A seat-reservation is included in the tickets purchased online and from our sales locations. Please notice that the ticket sale on the bus is subject to availability.
Special offers can mostly only be booked online.
When purchasing a ticket at our sales locations or an online ticket, a seat reservation is guaranteed. When purchasing a ticket on the bus no seat is guaranteed. Please note that the reservation of specific seats is not always possible. On the bus, you are free to choose your seat.
The tickets of WESTbus GmbH serve as invoices as defined by the Value-Added Tax Act (UStG). This naturally means that they permit pre-tax deduction, if applicable. All information required by the Section 11(9) of the Value-Added Tax Act (UStG) can be found on the ticket.
Please note that our call centre is not able to provide information about the available seats. If a line is no longer available online, the bus is either fully booked or the departure is in less than 2 hours and online booking is no longer possible.
To ensure that your booking takes place smoothly, it is best to use a recent browser version. The current browser versions can be found under the following links:
Your ticket will be sent to the specified email address. This may take up to 30 minutes.
We offer single tickets as well as the annual travel card for the entire WESTnetz network - in other words, you can travel WESTbus and WESTbahn with single card all year round. For more information, please visit www.westbus.at/tickets.
If you want to buy a ticket from the bus driver, you can you can make your purchase from the WESTbus driver as of 20 minutes before departure at the first stop of a line or 5 minutes before departure at one of the intermediate stops. Unfortunately, we cannot guarantee in this case that seats will still be available on your desired bus.
For transportation across borders, we are obligated to carry a passenger list with first and last name in order that the information can be verified in event of a passport check.
When printing the ticket, please ensure that the barcode has been printed clearly and that you do not fold the paper at the barcode; otherwise the bus driver will not be able to register the ticket with the scanner.
Single tickets are valid for the booked trip. Ticket cancelations are free of charge up to 24 hours before departure at www.westbus.at. Therefore you have to enter your ticket data in the ticket box status at www.westbus.at. You may also have the possibility to rebook your ticket 24 hours before departure - please contact our Custumer Care Center at email@example.com. Single trip tickets purchased from a tobacco shop are valid for 6 months and cannot be cancelled or rebooked.
The credit cards accepted by WESTbus are VISA with and without Verified by VISA functionality and MasterCard with and without MasterCard SecureCode. When purchasing tickets online by credit card, you must enter your credit card number, the expiry date, the cardholder and the three-digit security code, the verification number. Your security code provides additional security when purchasing online and is normally the last three digits of the number on the back of the credit card. The security code can be found in different places, depending on the credit card company, but it is normally printed on the signature strip.
Another payment option is SOFORT Transfer, an online direct deposit method that works on the basis of online banking. You do not have to register for it, but choose SOFORT transfer as a payment option and then be automatically redirected to the secure payment form.
WESTbus also accept PayPal payments. PayPal is an online payment service that allows you to pay securely, easily and quickly at online stores. You only need a PayPal login for the free payment option.
WESTbus customers can also pay with paysafecard. The core product paysafecard is a prepaid online payment method which allows customers to pay online. Anyone can use paysafecard. Paying with paysafecard doesn‘t require entering any personal details, bank account information or credit card details.
The prepaid solution paysafecard works like a prepaid mobile phone card. Customers purchase their paysafecard at a sales outlet and pay using the printed 16-digit PIN. The amount paid is then deducted from the balance of that paysafecard, which can be checked online at any time. This means that customers always have complete spending control and know how much money remains available on their paysafecard.
Groups must contain a minimum of 13 persons and can only be booked upon request. Please contact: firstname.lastname@example.org
You can get a ticket for your desired trip online up to 2 hours before departure. You can still buy a ticket from the WESTbus driver at the first stop of a line as of 15 minutes before departure or 5 minutes before departure at the intermediate stops. However, in both of the last two cases, tickets are only available if the bus is not already full!
In other countries, the laws of the destination country for the protection of children apply. Detailed information on this topic can be obtained from the embassy or consulate of the respective country.
If you have purchased your ticket (standard rates only) you have the option of cancelling your ticket free of charge up to 24 hours before departure. If you purchased your ticket after 1st of December 2015 the Cancellation policy will be 12 hours instead of 24 hours.
Limited-time promo tickets (with promotion code) and the "Sparstraße" Tariff are not refundable.
If you like to cancel your standard ticket please enter your ticket data in the ticket box status at www.westbus.at.
If you have booked your standard ticket in one of our sales locations, you can cancel it only at the place of purchase.
A rebooking of WESTbus-Tickets is not possible.
The stops are well marked by signs, and you can always locate the correct WESTbus stop of the respective city under the menu item "Stops". You can even navigate easily to the desired stop using Google Maps.
Many routes are operated by partner companies. (List routes and partners). You can find the possible buses under the menu item Fleet. (Form.!)
Travel documents must only be carried for trips that cross borders; in such cases, travel is only possible with valid travel documents. Your passport or personal ID serve as travel documents but not a driver’s license or similar documents.
If you would like to purchase a ticket from the bus driver at the first stop of a bus line, you should be at the WESTbus / stop 15 minutes before the departure. For boarding at an intermediate stop, you must be there at least 5 minutes before departure. Unfortunately, we cannot guarantee that seats will still be available on the desired bus.
If you have purchased a ticket for multiple people, you do not have to coordinate with your fellow travellers to arrive at the bus entry point at the same time prior to departure. You will receive as many bar codes on your smartphone or print@home tickets as the number of people you booked travel for. All of your fellow travellers can board the bus on their own prior to departure! Extensive planning is therefore unnecessary. You can simply board the bus and enjoy the ride!
Our WESTbuses are equipped with toilet facilities. These are located in the middle entry area and can be used at any time. Should these facilities be out of service, we will strive to correct this as quickly as possible. However, WESTbus cannot be held liable for the toilets being out of service.
Please follow the instructions of the bus driver. In principle, leaving the bus is not permitted because the transfer time is limited and the schedule must be kept.
Yes, all our WESTbuses are extremely modern and naturally equipped with air-conditioning.
For your convenience, beverages can be purchased during the trip at low prices near the front of the bus next to the driver. Snacks cannot be purchased on the bus.
At all our WESTbus trips we offer you free and unlimited LTE WLAN access.
You can entry easily into the Freewave Wireless Internet Hotspot on board of the WESTbus coaches: just go online with a single click without registration or code and surf for free.
WLAN is offered only on the national WESTbus lines. We cannot guarantee full coverage of the vehicles with WLAN on our international lines.
Long breaks are not planned for the WESTbus trips except for the regular intermediate stops. There are toilets and convenient service on board to provide all you need during the trip while arriving quickly at your destination.
Smoking is absolutely prohibited on our WESTbuses!
At WESTbus, we do not want you to have to transfer frequently or unnecessarily. We want to bring you to your destination as directly as possible. However, we do offer transfer connections in individual cases or if you individually book and combine together specific route sections. However, you are solely responsible for the risk of missing your bus in such cases. In other respects, WESTbus guarantees safe transport to your booked destination, although we cannot accept any claims demanding a specific means of transportation.
Unfortunately, it is not possible to bring a bicycle.
As hand bag, you may only bring your hand bag, MP3 player, laptop, etc. on board. In other words, no large objects that could obstruct the emergency routes are permitted in the passenger space!
If the pram folds up, then it can certainly be brought along. You do not have to register it in advance or pay any extra fee. Please understand, however, that prams that do not fold up cannot be transported for space reasons.
Naturally, all our WESTbuses are equipped with seat belts. Our buses have 2-point belts (lap belts); these can also be used fasten a child seat that you bring with you.
Our WESTbus drivers take part in regular driving and safety training measures.
Naturally, the rest periods required by law are very important to us and are therefore always strictly complied with.
All our buses and electronic devices at WESTbus naturally hold all necessary certifications and are regularly inspected. WESTbus utilises the fleet of our partner Blaguss, and no bus is older than 2 to 3 years.
Baggage is well secured in the WESTbus and will be properly loaded by the bus driver: Large baggage is properly stowed in the undersection of the bus. Hand baggage is securely stowed in the compartments above the seats.
Naturally, our WESTbuses are equipped with state-of-the-art safety systems! Most importantly, however, our safety training measures ensure that our bus drivers are always familiar with the most up-to-date safety standards!